Return Policy

Last Updated:

1. Overview

Spryxellcraxjroz provides event decoration services, photo zone design, and related styling services. This Return Policy outlines our policies regarding cancellations, refunds, and returns for our services and rental items.

2. Service Cancellations

Client-Initiated Cancellations

If you need to cancel your event decoration service, please notify us as soon as possible:

• More than 30 days before event: Full refund of deposit, minus any non-refundable expenses already incurred (such as custom orders or materials purchased specifically for your event).
• 15-30 days before event: 50% refund of deposit. Any non-refundable expenses will be deducted.
• Less than 15 days before event: Deposit is non-refundable. However, we will work with you to reschedule if possible, subject to availability.
• Less than 7 days before event: No refund of deposit. Full payment may be required if materials have been ordered or work has commenced.

Company-Initiated Cancellations

In the rare event that we must cancel your service due to circumstances beyond our control (such as severe weather, natural disasters, or other force majeure events), we will:

• Provide a full refund of all payments made
• Assist in finding alternative solutions when possible
• Communicate immediately upon becoming aware of the issue

3. Rental Items

For rental items (backdrops, props, decorative elements):

• Returns: Rental items must be returned in the same condition as received, normal wear and tear excepted.
• Damage: Clients are responsible for any damage beyond normal wear and tear. Repair or replacement costs will be charged accordingly.
• Late Returns: Late return fees may apply if items are not returned by the agreed-upon date and time.
• Lost Items: Clients are responsible for the full replacement cost of any lost or stolen rental items.

4. Refund Process

If you are eligible for a refund:

• Refunds will be processed to the original payment method within 7-14 business days
• You will receive email confirmation once the refund has been processed
• Refunds may take additional time to appear in your account depending on your financial institution

5. Service Modifications

If you need to modify your service (change date, reduce scope, etc.):

• Contact us as soon as possible to discuss modifications
• Modifications are subject to availability and may incur additional fees or result in partial refunds
• Significant changes may require a new contract and pricing
• We will work with you to find the best solution within our capabilities

6. Unsatisfactory Service

If you are not satisfied with our service:

• Contact us within 48 hours of your event completion to discuss your concerns
• We will review your concerns and work to resolve any issues
• Depending on the circumstances, we may offer partial refunds, service credits, or corrective measures
• We are committed to ensuring client satisfaction and will work diligently to address any legitimate concerns

7. Non-Refundable Items

The following are generally non-refundable:

• Custom-made items ordered specifically for your event
• Services already performed or work already completed
• Deposits for events cancelled less than 7 days before the event date
• Third-party vendor fees that have already been paid
• Travel expenses for events outside our standard service area

8. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters (hurricanes, earthquakes, floods, etc.)
• Pandemics or public health emergencies
• Government restrictions or regulations
• War, terrorism, or civil unrest
• Labor strikes or supply chain disruptions

In such cases, we will work with you to reschedule or provide appropriate refunds based on circumstances and expenses already incurred.

9. Dispute Resolution

If you have a dispute regarding a refund or return:

• Contact us first to discuss the issue and attempt to reach a resolution
• We are committed to fair and transparent resolution of all disputes
• If we cannot resolve the dispute directly, we may engage in mediation or arbitration as specified in our service contract

10. Contact Information

For questions about returns, cancellations, or refunds, please contact us:

• Address: 17500 Gillette Ave, Irvine, CA 92614, United States
• Phone: +1 714 592 3801
• Email: help@spryxellcraxjroz.world

Please include your event date, contract number (if applicable), and a detailed description of your request in your communication.